Visitors Information

Important Information for Visitors

As always, the protection of our patients and staff is our highest priority.

In response to the current COVID outbreaks in New South Wales, we have decided to restrict visitor access to our hospital. Patients are currently permitted one nominated visitor for the duration of their stay within the normal visiting hours, unless there are exceptional circumstances*.

We do apologise for the inconvenience and hardship this may cause, but appreciate your understanding of the need to keep patients as safe as possible during these challenging times.

Please contact your loved one by telephone or device, and our friendly staff will support and encourage regular digital contact so you can keep in touch.

*requires approval of the Director of Nursing or delegate.

Visitors to Patient with COVID-19 (or awaiting results)

In order to provide strict infection control, no visitors will be allow to patients who have a confirmed diagnosis of COVID-19 or those awaiting test results for COVID-19.

We understand there will need to be some exceptions to this, especially with children and also with extremely unwell patients, so we ask that you talk to your families and if you have any questions, please speak to your clinical care team. 

 

Mask requirements:

In line with NSW Health guidelines, please note all patients will be required to wear a mask when presenting to the hospital and when outside of their rooms. Visitors must wear a mask before entering the hospital. Please bring a mask from home where possible.​

 

Northern Beaches Hospital is at: 105 Frenchs Forest Road (West) Frenchs Forest NSW 2086.

In addition to traditional signage within the hospital, we also have way finding machines on the ground floor to assist with navigation around the hospital.

Visiting hours are in place to ensure that patients have a balanced amount of time with family and friends, as well as time to rest and recuperate. For special circumstances, including maternity and Intensive Care, please speak to the ward staff.

For the majority of other areas, visiting hours are 10.00am to 1.00pm, then again from 3.00pm till 8.00pm. Any visits outside of these hours must have approval from the relevant ward staff.

Children must be supervised at all times whilst visiting in the hospital and noise levels should be kept to a minimum. Visitors' lounges are available in each ward.

Forest Kitchen
Forest Kitchen is a sophisticated new concept in hospital food services.

Across a variety of outlets in comfortable surrounds, Forest Kitchen aims to deliver healthy, fresh, fast, and an ethically-sourced food, along with comforting favourites like baked goods and sweets.

Together, the food team crafts seasonal offerings for breakfast, lunch, dinner and the 'meal-in-between-the meal' for those on-the-go.

Forest Kitchen has two special coffee blends and a full range of espresso-based drinks, as well as delicious hot chocolate, a selection of teas, and refreshing cold beverages.

Forest Kitchen is open 6:30am - 8:30pm, Monday to Friday (closed Saturday and Sunday) and is located on the Hospital Ground Floor.

Hudsons Level 7

Hudsons Level 7 is a hidden gem on the Hospital's upper level, where customers can enjoy hot and cold drinks, meals, snacks and a stunning view of the Northern Beaches.

Working closely with food suppliers, the café features exclusive recipes and limited-edition promotions.

Hudsons Level 7 is open 7:00am - 3:00pm, Monday to Friday and is located alongside the Specialist Consulting Suites.

Artisian Flowers

Artisan Flowers supplies floral bouquets, floral arrangements, balloons and gifts to Hospital patients and the Northern Beaches surrounds.

Delivery within the Hospital is free and guaranteed within 2 hours of placing an order.

Online ordering is available.

Artisan Flowers is open each day from 9:00am - 7:30pm (including public holidays) and is located on the Hospital Ground Floor.

Convenience store and newsagency

The convenience store and newsagency carries a wide range of items and select services, including:

  • cold beverages, confectionary, ice-creams and snacks
  • beauty and health products
  • baby products
  • magazines and newspapers
  • giftware and greeting cards
  • simple apparel
  • activity kits and games
  • stationery
  • Opal cards
  • mobile phone prepaid data
  • NSW Lotteries
  • dry cleaning.

The store is open every day between 8:00am - 7:30pm (including public holidays) and is located on the Hospital Ground Floor.

Wi-Fi is available throughout the hospital, including patient rooms and public areas. Ensure Wi-Fi is enabled on your device and select the Healthscope network.

Electrical Appliances

Small electrical appliances, such as shavers and hairdryers, may be used in the hospital. However, it is necessary to have these items checked and tagged as electrically safe by a qualified electrician prior to your admission, so please advise nursing staff if you wish to use appliances that have not been checked. Faulty equipment may interfere with the use of vital medical equipment. We do not accept responsibility for damage to, or personal injury from, electrical items bought into the hospital.

Flowers and balloons delivered for patients will be sent to the patient's room when permitted. Due to infection control precautions, live flowers are not permitted in Intensive Care.

As a healthcare facility we endorse a smoke free environment for all staff, visitors and patients. Smoking is, therefore, prohibited in the hospital and on the hospital grounds. For patients who find this difficult, please discuss alternative therapies with your doctor or nurse- we can provide appropriate support. Patients who wish to smoke must leave the hospital grounds at their own risk, unaccompanied by staff. Please inform the ward staff of your intention to do so.

Our Assistance

... ... ... ... ...