General Patient Information
PATIENT INFORMATION GUIDE
More information on Patient Rights & Responsibilities
FEEDBACK & QUESTIONS
For questions, complaints, compliments and feedback call us on (02) 9105 5000 or email email@example.com
Northern Beaches Hospital is at: 105 Frenchs Forest Road (West) Frenchs Forest NSW 2086.
In addition to traditional signage within the hospital, we also have Way Finding machines on the ground floor to assist with navigation around the hospital.
Visiting hours are in place to ensure that patients have a balanced amount of time with family and friends, as well as time to rest and recuperate. For special circumstances, including maternity and Intensive Care, please speak to the ward staff.
For the majority of other areas, visiting hours are 10.00am to 1.00pm, then again from 3.00pm till 8.00pm. Any visits outside of these hours must have approval from the relevant ward staff.
Children must be supervised at all times whilst visiting in the hospital and noise levels should be kept to a minimum. Visitors' lounges are available in each ward.
Forest Kitchen is a sophisticated new concept in hospital food services.
Across a variety of outlets in comfortable surrounds, Forest Kitchen aims to deliver healthy, fresh, fast, and an ethically-sourced food, along with comforting favourites like baked goods and sweets.
Together, the food team crafts seasonal offerings for breakfast, lunch, dinner and the 'meal-in-between-the meal' for those on-the-go.
Forest Kitchen has two special coffee blends and a full range of espresso-based drinks, as well as delicious hot chocolate, a selection of teas, and refreshing cold beverages.
Forest Kitchen is open 6:30am - 8:30pm, Monday to Friday (closed Saturday and Sunday) and is located on the Hospital Ground Floor.
Hudsons Level 7
Hudsons Level 7 is a hidden gem on the Hospital's upper level, where customers can enjoy hot and cold drinks, meals, snacks and a stunning view of the Northern Beaches.
Working closely with food suppliers, the café features exclusive recipes and limited-edition promotions.
Hudsons Level 7 is open 7:00am - 3:00pm, Monday to Friday and is located alongside the Specialist Consulting Suites.
Artisan Flowers supplies floral bouquets, floral arrangements, balloons and gifts to Hospital patients and the Northern Beaches surrounds.
Delivery within the Hospital is free and guaranteed within 2 hours of placing an order.
Online ordering is available.
Artisan Flowers is open each day from 9:00am - 7:30pm (including public holidays) and is located on the Hospital Ground Floor.
Convenience store and newsagency
The convenience store and newsagency carries a wide range of items and select services, including:
- cold beverages, confectionary, ice-creams and snacks
- beauty and health products
- baby products
- magazines and newspapers
- giftware and greeting cards
- simple apparel
- activity kits and games
- Opal cards
- mobile phone prepaid data
- NSW Lotteries
- dry cleaning.
The store is open every day between 8:00am - 7:30pm (including public holidays) and is located on the Hospital Ground Floor.
Wi-Fi is available throughout the hospital, including patient rooms and public areas. Ensure Wi-Fi is enabled on your device and select the Healthscope network.
Small electrical appliances such as shavers and hairdryers may be used in the hospital. However, it is necessary to have these items checked and tagged as electrically safe by a qualified electrician prior to your admission, so please advise nursing staff if you wish to use appliances that have not been checked. Faulty equipment may interfere with the use of vital medical equipment. We do not accept responsibility for damage to, or personal injury from, electrical items bought into the hospital.
Our large, onsite production kitchen means that we can produce 'fresh cook' food for patients with a seasonal menu. We will deliver delicious, healthy food options to your room, meeting personal preferences and medical/dietary requirements. Daily menus offer meal choices consistent with dietary guidelines.
Patients can order their own meals directly in the room, without the need of a staff member to visit and take meal orders. Requests can be made via the in-room system, accessed through the nurse call handset and your television.
If you are bringing food into the hospital, please check with a member of staff prior to consuming, as food may interfere with your care, including some medications.
Patient rooms are cleaned daily by our in-house Housekeeping Service. If you require any additional housekeeping, please talk to a member of staff.
It is advisable that you do not bring valuable items such as jewellery or large amounts of money to the hospital. If you are admitted via the Emergency Department, we suggest your valuables are sent home with your relatives or friends as soon as possible. We cannot accept any responsibility for personal belongings.
Mail is distributed to wards each weekday. Any mail received after discharge will be forwarded to your home address.
Flowers and balloons delivered for patients will be sent to the patient's room when permitted. Due to infection control precautions, live flowers are not permitted in Intensive Care.
Multi-faith services and religious visits can be arranged on request in patient rooms. Please ask a member of the nursing team if you require a visit. There is also a dedicated multi-faith space on level 5 that patients are welcome to visit, but please check with your nurse before you leave the ward.
Should you need it, your nurse will be able to arrange the support of a professional interpreter or pastoral carer to support you during your stay. For more complex needs we have a team of social workers who are able to coordinate both in-house and community services.
A referral will be made on your behalf if needed. There are also many advocacy groups who can offer support for you during and after your stay in hospital; your nurse or social worker will have access to further information if you need it.
Northern Beaches Hospital has a Veterans Liaison Officer available to co-ordinate the hospital stay of Department of Veterans Affairs (DVA) patients, with hospital healthcare providers.
The Liaison Officer is able to:
- Provide pre-admission and discharge planning support
- Assist in the co-ordination and streamlining of hospital care
- Refer patients to appropriate services and resources
- Coordinate DVA client visiting and information services in conjunction with ex-service organisations
- Provide general health and lifestyle education and counselling
- Act as a single point of contact for DVA patients, their families and carers, ex-service organisations and the DVA, with particular regard to the resolution of concerns and problems.
As a healthcare facility we endorse a smoke free environment for all staff, visitors and patients, and therefore smoking is prohibited in the hospital and on the hospital grounds. For patients who find this difficult, please discuss alternative therapies with your doctor or nurse, as we are equipped to provide appropriate support. Patients who wish to smoke must leave the hospital grounds at their own risk, unaccompanied by staff. Please inform the ward staff of your intention to do so.
Medical or surgical procedures, operations and some treatment (such as blood transfusion) cannot be performed without patient consent or the consent of a legal guardian. Consent may be implied, verbal or written, depending on the circumstance. Written consent is gained by the specialist (or their team, such as a registrar), which can happen prior to or during admission. You will always be provided with the information needed to make an informed decision about your treatment options. If you have questions at any time about your treatment, please do not hesitate to discuss this with your doctor, nurse or allied health professional.
Informed financial consent for private patients is an important responsibility for hospitals and people providing healthcare services. Northern Beaches Hospital will provide as much information as possible to gain informed financial consent from applicable patients.
As the level of benefits offered by Private Health Funds vary according to level and duration of membership, it remains the responsibility of the patient to check with their individual fund concerning exact benefits and gaps.
An estimate of surgeon's fees and anaesthetist's fees should be provided by the doctor's office prior to booking with the hospital.
Discharge planning begins on admission to hospital; we want to ensure that when ready, you are transferred to the most appropriate environment, having been fully assessed and with any required support services in place.
The admitting nurse will discuss your home environment and plans for discharge, and screen those patients who may need additional care planning.
If your doctor or nurse think you may benefit from transfer to a rehabilitation or community care provider, this will be discussed with you.
All care planning will be in conjunction with the patient and family.
If complex or further care is not required, the ward nurses will assist you to make all the necessary personal arrangements.
It's advisable to think ahead and talk to staff about how you will be transported home, and who will be there to help you in the recuperative period.
Once ready for discharge, discharge time is prior to 10.00am.
For well patients waiting for transport (including by a friend or relative), we have a supervised Transit Lounge available for temporary stay on the ground floor.